Returns & Exchanges

Australian Tea Masters Returns Policy

Last updated: May 20, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note: All returned items must be in new and unused condition, with the original tags and labels attached.

Return Process

To return an item, email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Return shipping charges will be paid for by us.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at [email protected]